About Our Company
Connect with Confidence: Engage with us, and we'll prioritize your needs!
Connect with Confidence: Engage with us, and we'll prioritize your needs!
At brainstrout.net, our team is extensively trained to prioritize your satisfaction. With few convenient contact options and round-the-clock availability, we're dedicated to providing swift solutions tailored to your schedule. Feel free to reach out to us any time of the day, every day of the week!
Get instant support—use our Live Chat feature for immediate assistance from our dedicated team members, available online and eager to help. For direct communication, reach out to us at +1-855-654-1017. Alternatively, send an email to [email protected], and our representatives will respond quickly. We are available Monday through Sunday from 8:00 am to 5:00 pm EST and strive to respond within 24-hours of recieving your inquiry.
Frequently Asked
Below are some questions asked frequently by our customers. This may provide you with a quick answer before needed to contact our staff. If your answer is not listed, or you need further assistance please contact us by any method listed above.
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All our subscriptions operate on a month-to-month basis, with many offering trial memberships for uninterrupted access to our support services. Please note that trial memberships may show a pre-authorization charge on your credit card statement, which will be refunded upon cancellation within the trial period. For more details on pre-authorization charges, we recommend reaching out to your bank.
If your username or password isn't granting access, ensure that you're typing them exactly as registered, as they are case sensitive. Additionally, check if your caps lock key is enabled. Clearing your browser's temporary internet files, cookies, and history may also resolve login issues. If problems persist, please contact us for further assistance.
To cancel your subscription, simply reach out to us through Live Chat, email us at [email protected], or give us a call at +1-855-654-1017. Our agents will assist you promptly..
Our Customer Support Center is dedicated to helping you with all your subscription-related queries. From technical issues to billing inquiries, membership cancellations, and password retrieval, we're here to provide comprehensive assistance.
Trial memberships automatically transfer into monthly
memberships unless they are cancelled within the trial period. Monthly charged can
also be the result of a monthly pre-authorized agreement with your financial
institution. These charges are
negotiated between the credit card holder and the banking institution themselves and
should be discussed with their customer service in order to avoid any conflicts.
If videos are appearing on your screen but taking an
abnormally long time to load or buffer this is likely to do with your internet
speed. Check that you are on a cable or DSL connection with your Internet service
provider. Additionally, you may
need to update your video playing software in order to play videos on the website.
One of our customer service operators will be happy to help.
You can either call them at +1-855-654-1017, or email at [email protected] the form attached to the home page.